RETURN POLICY
We want you to be completely happy with your new purchase.
If you don't love it, send it back!
ONLINE PROCESSING, REFUNDS, AND EXCHANGES
Refund to Original Form of Payment
Please allow 2-4 business days to process the return once it is received. You will be notified via email once processing has completed. If you requested a refund, we will refund the price of the merchandise (excluding the original shipping charges that may have been applied to your order). Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Exchanges
Please allow 2-4 business days to process the return once it is received. If you have requested an exchange, it will then be shipped to you with a new email for tracking. During the exchange process, you have the option for an instant exchange if you don't want to wait for the return to be received. A hold for the amount of the new item will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).
If you paid with a gift card, please see below.
GIFT CARD RETURNS
Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.
FINAL SALE ITEMS
Select bodysuits, underwear, or items marked "Final Sale" are considered final sale and cannot be returned once purchased. Loiz does not accept returns for any items from third-party retailers.
DOES ALO OFFER PRICE MATCHING?
We currently do not offer price-matching.
HOW DO I RETURN A GIFT?
We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.